<p>看到Dcard有人po出宿舍消防警報宿舍幹部的處理態度，某樓層樓長的態度真的不適合升任，如果真的不爽做就包一包去休息，建議學校建立宿舍管理人員及幹部定期匿名評估機制，除檢討值班制度外，也應重視溝通態度。長期獲大量負評者應接受輔導或重新評估適任性，保障住宿生反映問題的權益。就像客服即使工作壓力大，也不能因待遇問題而對民眾態度惡劣。<span style="font-family: &quot;.SFUI-Regular&quot;; font-size: 15px; -webkit-text-size-adjust: 100%;">因此建議學校：</span></p> <p style="margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal; min-height: 13.8px;"><br></p> <ol> <li style="margin: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 15px; line-height: normal; font-family: &quot;.SF UI&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-family: &quot;.SFUI-Regular&quot;;">建立宿舍管理人員及宿舍幹部的匿名服務滿意度調查，定期蒐集住宿生意見。</span></li> </ol> <ol start="2"> <li style="margin: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 15px; line-height: normal; font-family: &quot;.SF UI&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-family: &quot;.SFUI-Regular&quot;;">提供溝通技巧及危機應對教育訓練，提升第一線服務品質。</span></li> </ol> <ol start="3"> <li style="margin: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 15px; line-height: normal; font-family: &quot;.SF UI&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-family: &quot;.SFUI-Regular&quot;;">對於長期獲得大量負面回饋的人員，應安排輔導、再訓練，必要時檢討是否適任，而不是完全沒有評估機制。</span></li> </ol> <ol start="4"> <li style="margin: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 15px; line-height: normal; font-family: &quot;.SF UI&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-family: &quot;.SFUI-Regular&quot;;">同時檢討住宿中心的人力配置、值班制度及考核方式，避免幹部因制度壓力而影響服務品質。</span></li></ol><p> </p>